Customer
Solo freelance designer or developer who dreads the yearly tax bill
Company size: Just me
The job they hire for
What they want
Know what they owe before the bill comes
Their goal
Pay on time, with no surprise in April
What they use today
A spreadsheet
Only used when they remember
An accountant in April
Help comes too late
Do nothing
The bill arrives as a shock
What holds them back
Not sure what share to set aside
No time to learn a new app
Fear of losing their records
Comfort of their own spreadsheet