The agreement behind the account: what Raldo does for you, what it costs, what stays yours, and what each of us can expect of the other when something goes wrong.
Please read these Terms of Service (“Terms”) carefully before using Raldo. They are a binding agreement between you and Kenidiid Ali Hassan, a sole trader (Einzelunternehmen) established in Pforzheim, Germany, trading as Raldo(“Raldo”, “we”, “us”, or “our”). Raldo is a trading name, not a separate company: the contracting party is the named individual. By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
How we handle personal information is set out separately in our Privacy Notice, which forms part of this agreement.
In short: These Terms, together with the Privacy Notice, are the whole agreement between you and Raldo about the Service.
These Terms apply to every visitor, user, and customer of the Service. They replace any earlier agreement between us on the same subject. If you are agreeing to these Terms on behalf of a company or another legal entity, you confirm that you have the authority to bind that entity, and “you” means that entity.
If any provision of these Terms is found to be unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it.
In short: Raldo is a marketing agent that learns your brand, drafts and designs content, and publishes it to the channels you connect - only after you approve it.
The Service (“Service”) is the Raldo web application at app.raldo.ai, this website, and the features we make available through them, including the brand layer, content planning and drafting, the design editor, scheduling and publishing, insights, and the chat interfaces through which you instruct the agent.
Raldo drafts. You decide. Nothing is published to a connected channel until you approve it, and we do not treat any part of the Service as authority to publish on your behalf without that approval.
The Service is under active development. Features may be added, changed, or withdrawn, and some are offered as early access.
In short: The Service is for people aged 18 or over, using it for professional purposes.
You must be at least 18 years old, or the equivalent age of majority in your jurisdiction, to use the Service. We do not knowingly permit anyone under that age to create an account. If we learn that an account belongs to someone under age, we will close it.
You may not use the Service if you are barred from doing so under the laws of your country of residence or any country from which you access it.
In short: Keep your details accurate and your sign-in secure. What happens under your account is your responsibility.
You may sign in with a supported single sign-on provider or with a link sent to your email address. You agree to provide accurate and complete information and to keep it up to date, and you are responsible for everything that happens under your account.
Keep your sign-in method secure. Do not share access with anyone you would not give the same authority to in person, and tell us promptly at hello@raldo.ai if you believe your account has been used without your permission.
You may not use a name you have no right to use, a name belonging to another person or entity without permission, or a name that is offensive or misleading.
In short: A subscription covers one workspace and the brand it holds. More brands means more workspaces, arranged with us.
The Service is organised into workspaces. A workspace holds one brand: its identity, voice, visual style, sources, content, and connected accounts. A subscription entitles you to one workspace unless we have agreed otherwise in writing.
If you run more than one brand, please talk to us and we will set up the additional workspaces together.
We may issue access codes that grant a workspace access for a limited period. An access code may be redeemed once per workspace, may expire, may be exhausted, and may be withdrawn if it was issued or used in error or in breach of these Terms.
In short: Raldo is a recurring subscription, billed monthly or yearly in advance through Stripe, renewing automatically until you cancel.
Access to the Service is sold as a subscription. At the time of writing, the price is €120 per month billed monthly, or €100 per month billed yearly (€1,200 charged once a year). Prices exclude VAT and any other applicable tax, which is calculated at checkout.
Payments are processed by Stripe. We do not store your full payment card details. By subscribing, you authorise us and our payment processor to charge your payment method the subscription fee, plus applicable tax, for each billing period.
Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price, unless you cancel before the period ends. Cancellation takes effect at the end of the period you have already paid for.
If a payment fails, we may retry it and may suspend access until it succeeds. You can update your payment method at any time through the billing portal in your account.
We may refuse or cancel an order, and close an account, where we reasonably suspect fraud, an unauthorised transaction, or a breach of these Terms.
In short: A trial gives full access for a limited period. When it ends, access stops unless you choose a plan.
We may grant a trial, typically by access code, for a period stated in your account. During a trial you have full access to the Service. You can end a trial at any time from your account, and you will keep access until the trial period runs out.
When a trial ends, access to the Service stops unless you have chosen a plan. We may change or withdraw a trial offer at any time before it is redeemed.
In short: We may change prices, with notice, and never mid-period.
We may change subscription fees. Any change takes effect at the start of the next billing period following reasonable notice to you, which gives you the opportunity to cancel before the new price applies. Continuing to use the Service after a price change takes effect means you accept the new price.
In short: Cancel from inside the app any time. Within sixty (60) days of your first payment, an email gets you all of it back.
You can cancel your subscription at any time from your account. Your workspace stays fully usable until the end of the period you have paid for, and it stays readable after that.
The sixty (60)-day guarantee. If Raldo is not earning its keep, write to hello@raldo.ai within sixty (60) days of your first payment and we will refund it in full. Monthly and yearly plans are covered on the same terms. No form, and no call.
Outside that window, payments already made for a current period are not refunded, except where a refund is required by law.
Consumers in the EU. If you are a consumer resident in the European Union, you have a statutory right to withdraw from a distance contract within fourteen (14) days. Our guarantee is offered in addition to that right and does not limit it. Where you ask us to begin providing the Service immediately, you acknowledge that you may lose the statutory withdrawal right once the Service has been fully performed, which is why the guarantee above is the more generous route in practice.
In short: Your content stays yours. You give us only the permission we need to run the Service for you.
“Your Content” means everything you upload, write, connect, or generate through the Service: sources and documents, brand materials, notes, drafts, designs, and published posts.
You keep all ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and transmit Your Content for the sole purposes of operating, securing, and improving the Service for you, and of publishing it to the channels you have connected and approved. This licence exists so that the Service can function; it ends when you delete the content or close your account, except for copies retained in backups for the period described in our Privacy Notice, or where we must keep them by law.
You are responsible for Your Content. You confirm that you have the rights necessary to upload it and to publish it, and that doing so does not infringe anyone else’s rights or break any law.
In short: The agent drafts; you approve. Once you approve a post, it is your publication and your responsibility.
The Service uses artificial intelligence, including third-party AI service providers, to plan, draft, and design content and to summarise your numbers. AI output can be wrong, out of date, or unsuitable, and it can restate a source inaccurately even when the source is correct.
You are asked to review and approve every draft before it is published, and approval is the only publishing path. By approving a draft you take responsibility for it as your own publication, including for its accuracy and for its compliance with the rules of the channel it goes to.
We make no warranty that AI output is accurate, original, or fit for any particular purpose, and we are not liable for content you chose to publish. Rights in AI output are addressed by section 10: as between you and us, output generated for your workspace is treated as Your Content.
In short: When you connect a channel, we act on your instruction inside your account there, and that platform’s own rules still apply to you.
The Service can connect to third-party platforms, including LinkedIn for publishing and messaging platforms through which you talk to the agent. When you connect an account, you authorise us to access and act on that account to the extent needed to deliver the Service, and you confirm that you are entitled to grant that access.
Your use of each connected platform remains governed by that platform’s own terms and policies. You are responsible for complying with them, including any rules on automation, bulk activity, and authenticity. If a platform changes its rules or its interfaces, features may change or stop working, and we are not liable for that change.
You can disconnect an account at any time from your workspace, and you can revoke our access from the platform itself.
Raldo is an independent product. It is not affiliated with, endorsed by, or certified by LinkedIn, Telegram, or any other platform we connect to.
In short: Do not use Raldo to break the law, to deceive people, to spam, or to attack the Service or the platforms it connects to.
You agree not to use the Service:
We may investigate suspected breaches and take the steps described in section 18.
In short: The Service itself, and the Raldo brand, remain ours.
The Service and everything in it other than Your Content - its software, design, text, graphics, and the Raldo name and logo - is owned by us or our licensors and is protected by copyright, trademark, and other laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with them, and nothing more. You may not use our name or logo without our prior written permission.
In short: Tell us what is broken or missing, and we may act on it without owing you anything.
If you send us feedback, bug reports, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them to improve the Service, without obligation of confidentiality, attribution, or compensation. You keep every right you already had in the underlying ideas; this simply means we do not have to pay you for acting on a suggestion.
In short: We are not responsible for other people’s websites.
The Service may contain links to third-party websites or services that we do not own or control. We are not responsible for their content, policies, or practices, and we are not liable for any loss arising from your use of them. We recommend reading the terms and privacy notice of any third-party service you use.
In short: We aim to keep the Service up and to help when it is not, but we do not promise uninterrupted service.
We work to keep the Service available and to fix problems quickly, and support is available through the Service and at hello@raldo.ai. We do not, however, guarantee that the Service will be uninterrupted, timely, secure, or error-free. Maintenance, third-party outages, and events outside our reasonable control can all interrupt it.
We may modify, suspend, or discontinue any part of the Service. Where a change materially reduces what a paid subscription provides, we will give reasonable notice and, if you cancel for that reason, refund the unused part of the period you have paid for.
In short: You can leave whenever you like. We can suspend or close an account that breaches these Terms.
You may stop using the Service and close your account at any time. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, if your use puts the Service, other users, or a connected platform at risk, or if we are required to do so by law.
On termination, your right to use the Service ends immediately. Sections that by their nature should survive - including 10, 14, 15, 19, 20, 21 and 23 - continue to apply. Export or delete what you need before closing an account; retention of what remains is described in our Privacy Notice.
In short: The Service is provided as it is. We do not promise particular results.
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will meet your requirements, that its output will be accurate or reliable, that any content will reach any particular audience, or that any commercial result will follow from using it.
Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited, including the statutory rights of consumers.
In short: Our liability is capped at what you paid us in the twelve months before the claim, except where the law does not allow a cap.
To the fullest extent permitted by law, neither we nor our directors, employees, or suppliers are liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, arising out of or in connection with your use of the Service.
Our total aggregate liability arising out of or in connection with these Terms is limited to the amounts you paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim.
These limits do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or to any other liability that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.
In short: If someone sues us over what you published or how you used the Service, you cover us.
You agree to indemnify and hold harmless Raldo and its directors, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of Your Content, your use of the Service, your breach of these Terms, or your violation of the rights of a third party or of a connected platform’s terms. This does not apply to the extent the claim arises from our own breach, intent, or gross negligence.
In short: We may update these Terms. Material changes get notice before they take effect.
We may revise these Terms from time to time. The date at the top of this page shows when they last changed. If a change is material, we will give you reasonable notice, by email or in the Service, before it takes effect. Continuing to use the Service after that means you accept the revised Terms; if you do not, you may cancel under section 9.
In short: German law governs this agreement. Consumers keep the protections of their home country.
These Terms and any dispute arising out of them are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you are resident, and you may bring proceedings in the courts of that country. If you are a business user, the courts having jurisdiction over our place of business in Pforzheim, Germany have exclusive jurisdiction.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
For anything about your account, billing, or the guarantee, write to hello@raldo.ai - a founder reads the mail. For legal notices, write to ken.ali@raldo.ai or by post to:
Kenidiid Ali Hassan